Job Description

Assistant General Manager of Concessions - Wake Forest University

Proof of the Pudding is an award-winning catering company throughout the Southeast with a commitment to creating quality culinary concepts from scratch. This standard was upheld through the expansion into Sports and Entertainment Hospitality Services by providing elevated concessions and premium offerings to collegiate stadiums, professional golf tournaments, International Boat Shows, Professional Sports Teams, & more. We are seeking an Assistant Concessions General Manager to help lead the team and logistics of our concessions operations at Wake Forest University located in Winston Salem, NC. This position will supervise day-to-day planning and event day execution of concessions areas. The ideal candidate has experience in large-scale concessions operations and is a hands-on leader with a focus on team development.

Responsibilities:

• Overseeing and effectively managing day-to-day duties to ensure that each event is executed flawlessly from start to finish.
• Football 7-10 games per year (estimated)
• Basketball 35-40 games per year (estimated)
• Other athletic and special events with varied food and beverage needs
• Baseball, soccer, tennis, concerts, band competitions, etc.
• Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; food safety; and Proof of the Pudding standards
• Managing existing and developing leadership team, encouraging growth and mentorship with all managers and hourly staff
• Assist with the hiring and onboarding process for new employees
• Organizing frequent meetings and open lines of communication with sales, operations, concessions, and culinary team in preparation for each event.
• Manage existing relations with 3rd party vendors, ensure all partners are set up for success for service and operations for every event
• Responsible for setting the precedence that all staff will follow including but not limited to: uniform expectations, customer service policies, uniformity in buffet aesthetics and creating a positive and productive workplace culture
• Assist with ordering, logistics, and overseeing warehouse inventory.
• Managing the team that is scheduled to run each event. Leading by example and developing employees to reach their full potential.
• Attending and executing each event to ensure that it runs smoothly from the set-up to the break-down.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Performs other related duties as necessary

Qualifications:

Required Qualifications:

• Degree in Management, Food & Beverage, Hospitality or related field
• 2+ years of leadership experience in Food and Beverage Operations and/or high volume concessions experience in stadiums or special events is strongly preferred.
• Must live near or be willing to relocate to Winston Salem, NC.

Specialized Qualifications:

• Team building & leadership
• Hands on leader with drive to get the job done
• Knowledge of POS systems and processes, preferably Square
• Knowledge of concessions and kitchen equipment

COMPANY CORE VALUE AND COMPETENCY REQUIREMENTS:

Business Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality.

Dedication - Dependable, reliable and follows through on projects from inception to completion. Willing to put in as much time as necessary to complete tasks. Demonstrate a win-win attitude: "see it, own it, solve it."

Ethics and Integrity - Acts with integrity, honesty and knowledge that promote the company's culture, values and beliefs while maintaining the highest standards of professional conduct.

Safety & Security - Observe safety and security standards. Use equipment and materials properly. Comply with safety standards and personal protective equipment requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times.

Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely.

Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard.

Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems.

Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly.

Service Orientation - Demonstrates a sense of urgency. Is welcoming, friendly and smiles when visible to guests.

Work Environment:

The work environment for this position will be a variation of office work and event operations and movement. This position will often move throughout campus stadiums and travel throughout the university grounds. Events may take place in indoor or outdoor settings.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, moving throughout a kitchen and venue, bending, lifting, and reaching.
• Ability to perform physical tasks; such as but not limited to, lifting approx. 30 lbs.

Position Salary & Benefits:

• This is considered a full time salary position with a range from $65,000-$70,000.
• Proof is pleased to provide all full-time eligible employees with Basic Life and AD&D as well as long term disability at no cost to employees
• Full-time eligible employees may choose to enroll in optional benefits, including Medical, Dental, Vision, and Voluntary Life and AD&D, Short Term Disability, Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospitality Indemnity

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.

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