Job Description

As an Assistant Store Manager with Community Choice Financial Family of Brands (CCFI), you will play a key leadership role in a high-volume retail environment that provides personal loans, retail financing, and insurance products to help customers achieve greater financial stability. Working closely with the Store Manager, you will support the day-to-day operations of the branch, ensuring that every customer receives knowledgeable, friendly service while the location meets its performance, compliance, and operational goals. You will help lead and develop a small team of customer-facing associates, providing daily direction on service standards, sales best practices, and adherence to company policies and regulatory guidelines within the banking, insurance, and investment-related environment in which CCFI operates. You will assist with staff scheduling, coaching, and on-the-job training, modeling a professional, ethical, and customer-first approach at all times. In this role, you will actively engage with customers on the sales floor and at the service counter, listening to their needs and recommending appropriate CCFI solutions such as personal loans, payment plans, insurance products, and related financial services. You will support the delivery of accessible financial options by clearly explaining product features, qualifications, and terms, helping customers make informed choices that align with their goals and ability to repay. Operational excellence will be a critical part of your responsibilities. You will assist with daily cash handling, drawer and safe management, and end-of-day reconciliation to maintain accurate records and minimize loss. You will help oversee transaction processing, documentation, and system entries, ensuring that all activities are completed accurately, on time, and in alignment with internal controls and regulatory expectations common to the broader banking and insurance industry. You will also monitor store appearance, signage, and merchandising of financial products to maintain a clean, professional, and customer-ready environment. The Assistant Store Manager will support store-level performance management by tracking key metrics such as application volume, conversion rates, portfolio quality, delinquencies, and customer satisfaction. You will partner with the Store Manager to review results, identify trends, and implement action plans to grow the business responsibly. You may contribute input to localized market initiatives and community outreach efforts that build brand recognition and help CCFI reach under-served customers in the area. Because CCFI values a supportive and inclusive culture, you will be expected to foster teamwork, open communication, and mutual respect within the branch. You will help create an environment where employees feel encouraged to share ideas, develop new capabilities, and pursue growth within the organization. You will also represent CCFI’s commitment to community engagement by treating every customer with dignity and respect, and by supporting outreach efforts that promote financial literacy and responsible borrowing. This position is well-suited for candidates with prior experience in retail banking, consumer lending, or retail store supervision who are comfortable balancing service, sales, and compliance in a fast-paced, customer-centric setting. Success in the role requires strong interpersonal skills, attention to detail, comfort with numbers and basic financial concepts, and the ability to lead by example on the sales floor. As an Assistant Store Manager, you will gain valuable exposure to branch operations, people leadership, and front-line financial services, positioning you for further advancement within the Community Choice Financial Family of Brands.

Job Tags

Similar Jobs