Job Description

Job Description

Job Description

Description:

Grand Superior Lodge - Two Harbors, Minnesota

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect:

• Flexible Freedom: Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition: Join a company recognized as a Star Tribune Top 200 Minnesota Workplace for four consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources: Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART: Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact: Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth : As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits: All part-time employees have access to our Employee Assistance Program (EAP), voluntary pet insurance, and will accrue PTO in accordance with Minnesota's Earned Sick and Safe Time law. We care about our employees' wellbeing!

Your Odyssey Awaits:

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

We have some exciting things happening at Grand Superior Lodge, including our new Lake Superior Burger Co. nestled in our picturesque resort on the shores of Lake Superior! We're seeking an enthusiastic Banquet Server who is passionate about hospitality and eager to create memorable experiences for our banquet guests. Apply today!

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with the set-up of tables, linens, chairs, etc. for banquet events.
• Greet guests in a timely and friendly manner.
• Answer questions about food, beverages and other restaurant/resort functions and services.
• Take food and beverage orders from guests, enter orders in the point-of-sale system.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Pre-bus tables between each course.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service while responding promptly and courteously to any requests.
• If applicable, prepare final bill, present check to guest, accept payment, and process through the POS system, thank guests for their visit and invite them to return.
• Clean banquet area during and after events, perform side work during each shift as assigned and maintain clean and stocked service and dining areas.
• Attends all scheduled employee meetings and brings suggestions for improvement.

EDUCATION, EXPERIENCE

High school diploma or equivalent education degree (GED) preferred but not required; less than one-year related experience; or acceptable equivalent combination of education and experience.

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

• Ability to be adaptable and flexible.
• Ability to operate, clean and maintain equipment.
• Upholds Odyssey Values and the principles of HEART.
• Adhere to safety and sanitation standards.
• Respond to guest complaints ensuring guest satisfaction.
• Foster and promote a cooperative working climate.
• Display honest and ethical behavior.
• Prioritizes and plans work activities.
• Uses time efficiently.
• Expresses self well in conversations with others with the ability to instill a sense of confidence in the company’s services.
• Ability to accept constructive criticism while dealing calmly and effectively in high-stress situations.
• Maintains acceptable attendance and punctuality.
• Ability to read, analyze and interpret documents such as safety rules, operating manuals, etc.
• Ability to effective present information and respond to customers.
• Ability to calculate figures and amounts such as discounts.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to use a computer for job-related software programs.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to stand, walk, use hands, hear, talk and reach. The employee will seldom be required to stoop, kneel, taste and/or smell. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision. The employee must be able to work at a fast past for extended periods of time in a high-pressure environment.

WORK ENVIRONMENT

While performing the duties of this job, the employee will be exposed to wet, hot, humid conditions, chemicals or other solutions, fumes or airborne particles, outdoor weather conditions, and moderate to loud noise conditions.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.

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