Job Description

Courier - Driver

Responsible for picking up, transporting, and delivering samples and related items and completing appropriate forms and documentation.

Essential Functions:

• Picks up, transports and delivers samples, documents, materials and other items as needed.
• Reviews, completes and processes documents, databases, and related materials and information for sample pick up, transport and delivery.
• Prepares vehicle or truck for daily operations, including documents, safety, and related areas.
• Provides basic support in the application and assistance to staff and management regarding the transport of samples.
• Provides basic support researching issues and developing recommendations to resolve employee, management and related customer issues.
• Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications:

Education and Experience:

High school diploma or equivalent; experience in related work is preferred; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations:

• Valid Driver's License.

Required Knowledge:

• Sample pick up, transport and delivery principles, practices and techniques.
• Understanding of the daily administration of sample deliveries.
• Customer service principles and practices.
• Safe driving principles and practices.
• Ability to learn applicable organizational policies and procedures.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Safely operating a motor vehicle.
• Providing customer service.
• Operating in both a team and individual contributor environment.
• Applying and explaining organizational policies and procedures.
• Maintaining databases, forms, documents and related information.
• Using initiative and judgment within established department policies and procedures.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to groups and peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

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