Job Description
IT Help Desk Internship Location: On-site | Cape Fear Moto Group
Reports To: IT & Information Security Manager
Type: Unpaid Internship (Hands-On Learning Experience)
Schedule: Flexible (Ideal for students or recent graduates)
About the Role This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.
This role is
l earning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations.
If you're curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point.
What You'll Learn As an IT Help Desk Intern, you'll gain exposure to:
- How IT supports a multi-location dealership environment
- Real-world troubleshooting (hardware, software, and user issues)
- User onboarding and offboarding processes
- Basic networking concepts and device management
- Ticketing, documentation, and IT workflows
- Cybersecurity fundamentals and best practices
- How technology directly impacts sales, service, and business operations
You'll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow.
Day-to-Day Responsibilities Under supervision and guidance, you may assist with:
- Basic help desk support (password resets, software issues, printer issues)
- Setting up new user accounts, email, and devices
- Assisting with workstation setups and equipment deployment
- Performing basic system checks and updates
- Documenting common issues and solutions
- Helping organize IT inventory and equipment
- Shadowing troubleshooting of more advanced issues
- Assisting with small IT projects as learning opportunities
Who This Is For This internship is ideal for someone who is:
- Considering a career in IT and wants hands-on experience
- Studying IT, Computer Science, Cybersecurity, or a related field
- Recently graduated and looking for real-world exposure
- Curious, reliable, and willing to learn
- Comfortable asking questions and taking feedback
No prior professional IT experience is required.
What You'll Gain - Real-world IT experience you can put on your resume
- Exposure to enterprise tools and systems
- One-on-one mentorship from an IT Manager
- Insight into multiple IT career paths (help desk, systems, security, networking)
- A strong understanding of how IT supports business and sales operations
- A professional reference upon successful completion
Job Tags
Internship, Flexible hours