Job Description
The Patient/Family Service Specialist provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices. The Specialist provides admission, registration, scheduling (surgery and/or clinic), check in/check out and/or customer service support for providers, patients and families. Additional duties may include, but are not limited to, collecting copays; performing basic telephone triage duties; copying, scanning and/or filing various documents; and supporting insurance management functions.
Job Status: PRN, as needed. Hybrid (on-site and work from home)
Shift: Days/Evenings/Nights. 8- to 12-hour shifts. Weekend and holiday availability required
Duties & Responsibilities - Provides non-clinical support of the telephone screening/triage functions.
- Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
- Supports patient safety by adhering to all infection control policies and safety guidelines.
- Utilizes and remains up-to-date with department office operations and established policies and procedures.
- Provides and obtains signatures for the appropriate treatment consents forms from patients/families.
- Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support.
- Actively works on patient work queues.
- Supports health insurance management functions by collecting patient insurance information, documenting the patient's method of payment and/or collecting copays and other payments. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
- Obtains and documents patient demographic information.
- Receives inbound and/or places outbound patient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate.
- Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
- Conducts patient and family rounding to ensure patient's/family's comfort level.
Minimum Qualifications - Degrees
- High School diploma or GED
- Experience
- Minimum Experience Required: One (1) year of administrative and customer service experience in an office, clinical, or related setting.
- Equivalency
- Additional education may substitute for additional experience above required level.
Salary Information Pay is dependent on applicant's relevant experience.
Hourly Range: $20.14 to $30.21
* This position qualifies for a 20% PRN differential in addition to the base pay rate
Benefits Information As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.
EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
Estimated Close Date 05/22/2026
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Job Tags
Hourly pay, Relief, Work at office, Immediate start, Work from home, Shift work, Night shift, Weekend work, Afternoon shift