Job Description
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Summary
Under the direction of the Operation Manager - Auto Retail Store, manages the personnel and the operation of Auto Retail Store. Has responsibility for the profitability of the store, the efficiency of the personnel, satisfactory customer relations and the operation of the physical facility.
General Qualifications
Professional training or education in retail sales or auto repair facility is required. An ASE Master certification is helpful.
Knowledge of the operational requirements of the tire/lubrication and the auto repair retail facility. Knowledge of strategies to provide quality customer service. Knowledge of management techniques and processes.
Must have a minimum of five years experience in an Assistant/Manager-type position of a retail environment or comparable training or education. Management experience is preferred. Previous customer service and customer relations and employee relations experience is essential.
Automotive maintenance and repair experience is required. Strong communication and management skills are essential.
Essential Functions and Basic Duties
Responsible for the day-to-day operations of a retail tire store, including schedules and monitors personnel work hours. Is accountable for managing profit and loss of store operations. Must meet monthly, quarterly, or annual sales goals. Reviews monthly expenditures and performance goals and takes remedial actions as required. Adheres to any key performance indicator requests if applicable. Assists in annual budgeting process. Prepares daily sales reconciliation and bank deposits and approves vendor invoices and daily reconciles payables. Assists with collection of accounts receivable balances as needed.
Manages Human Resources, specifically: recruiting, hiring, training and development, performance management, payroll, and workplace scheduling. Initiates corrective action processes as required. Reviews, approves and submits payroll documentation on a timely basis. Provides motivation to store personnel and encourages professional development by "Leading by Example" techniques. Publishes team performance goals and reports results in a timely manner. Promotes and schedules training classes tor team members.
Directs tire/lube and auto repair operations through subordinate employees. Maintains superior customer service by managing store employees to greet customers in cordial manner, diagnoses maintenance issues, sells products and services, repairs vehicles or installs tires or effect lubrication, and returns vehicles to customers in satisfactory condition. Ensures labor and parts matrices are utilized to establish retail prices. May personally perform above functions when volume of business dictates or to monitor efficacy of business processes.
Manages customer service by ensuring that all customers are greeted in a prompt and friendly manner. Ensures customer phone calls are handled in a courteous and helpful manner. Ensures Service Advisors are provided with merchandise information and effective salesmanship training.
Manages the security of store by opening and closing physical facility. Ensures security systems and alarm responses are engaged after hours. Manages internal controls over cash, inventory, fixed assets and customer vehicles/keys.
Maintains store and shop bays in a state of maximum cleanliness and working order. Ensures the store is in compliance with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations. Wears safety glasses at all times in shop area.
Adheres to working schedule and utilizes time clock per Company guidelines.
Manages the inventory control process to ensure adequate levels of inventory, orders parts, shop supplies and tools. Manages the tire inventory at levels to minimize costs. Performs a physical inventory of tires and parts on a monthly basis. Enters inventory purchases/transfers on a timely basis.
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