Job Description

Sr CRA Specialist

Make banking a Fifth Third better. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function:

Performs a wide range of duties relating to the origination of residential 1st mortgage loans for branch offices and outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Focuses on selling CRA products and services, targeting low to moderate-income individuals and areas, as well as non-profit organizations. Assumes overall responsibility for the residential mortgage loan from application to closing. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities:

1. Leading internal and external sales and partnership meetings
2. Assist CRA MLO colleagues with general loan support and business development
3. Membership in real estate trade association and/or nonprofit partners board or committee involvement
4. Maintain and grow internal relationships with Membership Advantage, Community Economic Development team, Business Resource Groups and Financial Center One Bank Teams
5. Develop and maintain CRA prospects & referral contacts (realtors, builders, professional and personal contacts)
6. Act as peer mentor Newly Hired CRA MLO
7. Maintain knowledge of Fifth Third Mortgage Company's policies and procedures
8. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines
9. Conduct and coordinate homebuyer-training seminars for CRA potential applicants
10. Handle employee loans and participate in appropriate Fifth Third-coordinated functions to promote employee loans
11. Follow defined protocol for escalation of exceptions
12. Take applicant applications by completing Fannie Mae form 1003 on the laptop
13. Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses, and transmitting the loan to LOMAS
14. Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management
15. Manage pipelines for all originated loans through closing and complete required management reports
16. Communicate with applicants and/or referral sources by providing timely updates and progress reports
17. Maintain high levels of customer service while managing each applicants and support staffs expectations
18. Attend and participate in all Consumer Lending meetings as required by management
19. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Minimum Knowledge and Skills Required:

• High school diploma or equivalent mandatory. Four-year college degree preferred.
• Knowledge of conventional and/or government lending guidelines.
• Knowledge of residential mortgage processing, underwriting, and closing procedures.
• Knowledge of federal lending regulations governing real estate lending.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration required for employment in this position.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page.

Location -- Cleveland, Ohio 44119

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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