Job Description
1 in 4 people in the US have a treatable mental health condition, but most
providers don't accept insurance, making therapy too expensive for most people.
Headway’s mission is to fix this by building a new mental healthcare system
everyone can access. We started by solving the biggest barrier to care:
insurance. The admin work - credentialing, claims, payment reconciliation - is a
nightmare. We've automated that.
But we're going further. Over 75,000 providers across all 50 states run their
practice on our software, serving over 1 million patients. We are building the
best tools for therapists to run their entire practice, reimagining the
experience of finding a therapist, and investing in the platform foundations to
enable this at scale. We aren't just a billing layer; we are becoming the
platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital,
etc.), looking for exceptional people to help us achieve this mission. We want
your time here to be the most meaningful experience of your career. Join us, and
help change mental healthcare for the better.
ABOUT THE ROLE
Join us to build the measurement and decision engine for patient growth.
As a Staff Data Scientist, Growth, you will be the senior analytical and
strategic leader who makes marketing performance legible, credible, and
actionable. You will partner closely with Growth Marketing leadership and
channel owners across paid, lifecycle, and organic, plus Finance, Product, and
Engineering. Your job is to help Headway answer the questions that matter:
- What is truly incremental?
- Where should we invest next?
- What is driving performance shifts?
- How do we scale what works without fooling ourselves?
You will build the frameworks, analyses, and modeling approaches that enable the
marketing team to move faster with confidence. This is high-stakes decision
support for a growth engine that needs to compound and certainly not a
dashboard-only role or “just attribution” role.
WHAT YOU WILL DO
* Own incrementality measurement across channels. Design and analyze geo tests,
holdouts, lift tests, and quasi-experimental approaches when randomized tests
are not feasible. Define clear guardrails, decision rules, and what “good”
looks like.
* Build a marketing measurement system that leaders trust. Define canonical
metrics (CAC, LTV, payback, conversion, retention, capacity-adjusted ROI),
ensure definitions are consistent, and create a clear measurement narrative
that aligns Marketing, Finance, and Product.
* Turn ambiguity into a plan. When performance changes, you will diagnose why,
quantify contributing drivers, and recommend concrete actions. You will be
the person who can say, “Here’s what moved, here’s why we believe it moved,
and here’s what we do next.”
* Develop and evolve modeling approaches where they create leverage. Build
practical models such as LTV and retention forecasting, cohort value
prediction, causal uplift models for lifecycle, and marketing mix modeling
when appropriate. Focus on models that survive contact with reality:
calibration, backtesting, and decision usefulness.
* Partner with Engineering on the measurement plumbing. Improve event
instrumentation, identity resolution assumptions, offline conversion
integration, and data quality monitoring so measurement is robust. Advocate
for minimal, decision-critical requirements that unlock reliable learning.
* Design learning loops that scale. Create repeatable experimentation and
analysis templates for channel and creative testing, including measurement of
message by audience by surface. Increase testing velocity without lowering
the truth standard.
* Influence strategy, not just reporting. Bring an evidence-based point of view
on channel allocation, growth constraints, saturation, diminishing returns,
and the tradeoffs between short-term acquisition and long-term retention and
care outcomes.
* Uplevel the team. Mentor analysts and data scientists working on growth, set
quality standards, and help establish best practices across experimentation,
causal inference, and forecasting.
WHAT WILL MAKE YOU SUCCESSFUL
* 10+ years using data science, analytics, and experimentation to drive
decisions in marketing, growth, or marketplace environments (or equivalent
scope and demonstrated impact).
* Deep expertise in causal inference and incrementality in real-world marketing
systems: you know the failure modes (selection bias, channel cannibalization,
platform noise, attribution myths) and how to design around them.
* Strong SQL plus strong proficiency in Python or R, with the ability to build
reliable, reusable analytical workflows.
* Practical modeling skill, especially as applied to marketing and growth:
cohorting, forecasting, LTV estimation, saturation and diminishing returns,
MMM concepts, calibration and monitoring.
* Track record of influencing executive decisions with clear recommendations
and measurable outcomes, not just analysis.
* Excellent communication: you can make complex measurement logic
understandable and defensible to non-technical partners, and you can call out
uncertainty without losing momentum.
* High ownership and strong judgment: you prioritize what changes decisions,
you move quickly, and you know when to slow down because the risk is real.
* You are motivated by the mission. Access and affordability in mental
healthcare are not abstract problems here.
NICE TO HAVE
* Experience with geo experiments, marketplace constraints, or capacity-aware
marketing optimization.
* Experience measuring acquisition quality beyond conversion: downstream
engagement, retention, clinical matching quality, and unit economics.
* Familiarity with lifecycle marketing measurement (incrementality, uplift,
experimentation design for messaging).
* Experience partnering with Finance on budget allocation, payback, and
scenario planning.
* Comfort working with imperfect identity, privacy constraints, and evolving
attribution ecosystems.
Compensation and Benefits:
The expected base pay range for this position is $212,000 - $265,000, based on a
variety of factors including qualifications, experience, and geographic
location. In addition to base salary, this role may be eligible for an equity
grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards
package, including robust health and wellness benefits, retirement savings, and
meaningful ownership opportunities through equity. Compensation decisions are
made holistically, ensuring fairness and alignment with market benchmarks while
recognizing individual contributions and potential.
* Benefits offered include:
- Equity compensation
- Medical, Dental, and Vision coverage
* HSA / FSA
* 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week
between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
We believe a team's strength is in its people, and we cannot achieve this
mission without a team that reflects the diversity of this problem – across
race, ethnicity, gender, sexuality, age, national origin, religion, family
status, disability, military status, and experience. Headway is committed to the
full inclusion of all qualified individuals. As part of this commitment, Headway
will ensure that persons with disabilities are provided with reasonable
accommodations. If reasonable accommodation is needed to participate in the job
application or interview process, to perform essential job functions, and/or
receive other benefits and privileges of employment, please inform the recruiter
when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
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A notice to Headway applicants: To protect yourself against phishing and
recruitment fraud, please note that Headway only accepts applications through
our official careers page at Headway will never
refer you to external websites, ask for payment or personal information, or
conduct interviews via messaging apps. All official communication will come from
a @findheadway.com email address. If you are contacted by someone claiming to be
from Headway via an unofficial channel, please do not share any information and
report it as spam.
Job Tags
Temporary work, Work from home, Flexible hours, Shift work